Central provision and allocation of resources, such as   equipment, technical staff, software  and services
Arrangements with suppliers, procurement procedures
  and contractual terms
The role of providers in the provision of support and
  training and user documentation
The provision of common services, such as generic
  application systems to meet common  requirements, to all   parts of the organization
Procedures for prioritization of developments, the planning
  of a phased introduction of   facilities to the organization
  and the implementation of pilot projects where relevant
The use of external services, such as consultants,
  database services and maintenance services
Policies for provision and monitoring of ergonomic aspects of IT systems, including the user   interface
Procedures for system implementation and project management.